Support
How can we
help?
Email us about anything to do with your account, billing or the platform, and a member of the team will get back to you.
Get help
Three ways to get an answer.
Email support
For anything about your account, billing or the platform. Every email becomes a ticket, so nothing gets lost.
support@landlordpulse.co.uk →Getting started guide
Connecting Xero, importing properties and setting up alerts, step by step.
Read the guide →Ask our brand agent
Quick questions about what Landlord Pulse does and how it works, answered any time.
Ask a question →Account quick links
FAQs
Common questions.
Not here? Email support@landlordpulse.co.uk. See also our privacy notice and terms.
How do I contact support?
Email support@landlordpulse.co.uk. Every email opens a ticket, and we reply to the address you wrote from. Include the email address on your Landlord Pulse account and, if something is not working, what you were doing and a screenshot.
I cannot sign in. What should I do?
Use "Forgot password" on the sign-in page to get a reset link by email. If it does not arrive within a few minutes, check your spam folder, then email support from the address on your account.
How do I cancel or change my subscription?
Monthly plans can be cancelled any time from your account, with no notice period and no exit fee. If you need help changing plan or have a billing question, email support.
My Xero data is not syncing. What should I check?
Reconnect Xero from the Integrations page in your account first; an expired connection is the usual cause. If transactions are still missing, email support with the property and the date range affected.
How do I export or delete my data?
You can close your account and delete your data from your account settings. For a copy of your data or any other privacy request, email support@landlordpulse.co.uk. Our privacy notice explains how we handle your data.
I am an introducer partner. Where do I get help?
Sign in to the partner portal for your referrals and commission. For anything else, email support and mention that you are a partner.